Include on the note LEGIBLY/CLEARLY your name, address, phone number and description what is in need of repair. Place your note INSIDE the luggage to ensure the note will not get lost.
Be sure to CLEARLY label the To (Tutto address) and From (your address) on the exterior of the package. Please use a permanent marker to avoid smudging or place clear tape over the address.
If you need luggage/bag back by a certain date, indicate when and highlight the date. Please give a reasonable timeframe including delivery time from and to your location in addition to our usual 3-4 business days to process and repair.
We recommend use/purchase tracking number when shipping to us. Tutto is not responsible for lost shipment.
If luggage/bag is under 1 year warranty, please enclose a copy of your proof of purchase with purchase date clearly shown.
Customers are responsible for cost of shipping their luggage to Tutto and back. If under 1 year warranty, Tutto will cover the return shipping.