Returns & Refund
Merchandise purchased directly from Mascot Metropolitan Inc. are returnable within 60 days from the date you receive the merchandise for refund or exchange. Minimum restocking fee of 10% may apply depending on condition.
Purchases made from vendors (stores and online websites) and not through Mascot Metropolitan Inc. must contact the vendor for return and exchange authorization with them. Vendors will provide their own information on where to ship/return the merchandise.
Mascot Metropolitan Inc. will still honor the 1 year warranty (do not cover normal wear and tear) coverage regardless where the purchase is made from. Please see our repair policy here.
Refunds will be credited to the account used for purchase based on the following guidelines:
- New: Unopened, unused. Full refund less shipping cost.
- Like New: Packaging opened or missing. Item is undamaged, clean and resalable. Refund will be given minus 10% restocking fee and cost of shipping.
- Incomplete: Merchandise returned with parts or accessories missing from the package will not be fully refunded. Credit amount will be determined based on what parts or accessories is missing.
- Used: We do not accept returns on merchandise that has been used. No refunds will be given. In an event item is damaged beyond the 30 day return policy, all Tutto products are covered under the 1 year warranty.
- When shipping the merchandise that was purchased directly from us for refund or exchange, please make a copy of your proof of purchase receipt or e-mail confirmation and enclose inside the package along with a note reason for return or to exchange for which item.
- Please allow 10 business days to process returns and exchanges. For credits back to credit card payments, financial institutions normally takes 5 business days from the day we issue credit to reflect in your credit card account. If you do not see your credit after 10 business days, please contact us.
- We recommend using a shipping method that provides tracking number so you can check the status of your package arriving to us.
- Customers are responsible for cost of shipping merchandise back to Mascot Metropolitan, Inc. For exchanges, customers are responsible shipping cost both ways.